JOB RESPONSIBILITIES:
• Responsible for SAP FICA module – production support, testing, and minor system enhancements.
• Responsible for business support of below areas in Contract Accounts Receivable and Payable (plus others as assigned):
• Security Deposits
• Payments
• Dunning
• Write-offs/IVA
• Interest
• Installment Plans
• Refunds
• Clearing control
• Triage and troubleshoot incidents, identify, and propose the solution or workaround and open/monitor vendor tickets as applicable. Perform root cause analysis on problems
• Prioritize changes and communicate status to the business
• Identify improvement opportunities related to SAP
• Conduct data gathering and analysis to understand business strategy requirements
• Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements
• Understand and negotiate needs and expectations of multiple stakeholders by developing a communication process to keep others up to date on project results
• Comply with Company change management processes when moving configurations into production
• Mentor other analysts and assign and monitor work
• Assess business needs utilizing a structured requirement process (gather, analyze, document, and manage changes) to assist in identifying business priorities and advises/provides recommendations on options
• Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintains specifications going forward in Solution Manager
• Perform related duties and responsibilities as assigned
• Regular and predictable attendance is a condition of employment and is an essential function of the job
Requirements
EDUCATION AND WORK EXPERIENCE:
• Bachelor’s or advanced degree in Computer Science, Information Systems, or Business, Finance or Accounting
• Broad knowledge of SAP in the ISU area including but not limited to FI, CO, FICA, DM, EAM, and C4C
• 10+ years experience with enterprise-level SAP ECC/S4HANA configuration and support.
• 10+ years experience in utilities experience
• Experience or knowledge with SAP Private Cloud Edition (PCE) desired
• Experience in Data migration and conversion a plus
KNOWLEDGE, SKILLS, ABILITIES:
• Hands-on configuration experience in SAP ISU/FICA and integration experience to related SAP modules required.
• Key process and architectural knowledge in various FICA area like Incoming & Outgoing Payment, in-depth understanding of Meter to Cash cycle, Account Determination, Collection Strategy, FICA and Billing Integration, Month End closure and reconciliation, Revenue distribution and fundamental knowledge of other key ISU processes
• Experience in BRF+ and Dunning by collection strategy
• Knowledge of general ledger/creating & maintaining main/subs
• Knowledge and hands on experience with creating and maintaining Main/Sub Configurations
• Design and Implementation of Best Practice SAP ISU Solutions.
• Business process integration on ISU Modules.
• Business knowledge and technical hands-on expertise in the areas of Billing and invoicing, Device Management and Contract Accounts Receivable and Payable.
• Strong Analytical skills with ability to work in advanced excel based data analysis of SAP ISU data
• Friendly and effective communication skills are a must.
• Influencer resulting in a trusted advisor relationship between IT and the business.
• Robust presentation, facilitation, negotiation, and conflict resolution skills.
• Ability to work in a fast-paced environment, handling multiple projects and priorities.
• Capable of developing short and long-term plans for areas of responsibility.
• Owns both successes and failures with humility and integrity.
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